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Gartner tells IT executives how to enable enterprise collaboration

Matt Kapko | May 14, 2014
Gartner analysts encourage CIOs and other IT executives to think more broadly and holistically about a digital workplace driven by mobile, social, cloud data technologies.

IT Must Embrace Mobile Apps
Gartner's latest research concludes that 60 percent of organizations have already deployed BYOD as an option to the more traditional corporate programs. The average adoption rate of BYOD smartphones in these organizations is at 33 percent while the average BYOD tablet adoption rate is at 47 percent, according to Gartner.

By 2020, 45 percent of all CIOs surveyed by Gartner said they expect to be supporting BYOD programs and only half of them are expected to still be running a corporate device program at all by then.

Mobile applications are driving collaboration and disrupting the market because they often take the user's perspective into account first and foremost. "We think the mobile apps paradigms will have to be adopted by IT organizations in their systems," Basso says.

"This is the new standard that consumer apps have set for the workplace, for individuals," she adds. "For enterprise, it's important to think about mobile apps as an enabler for a more accessible and easier access point to their employees."

Within two years, Gartner projects more than 300 billion mobile apps a year will be downloaded from mobile app stores. "This is where the work is moving so mobile is becoming the primary access point for IT resources and solutions," says Basso.

Don't Block Cloud Storage Services
Some of the biggest organization tensions between IT and users today come from the prolific use of personal cloud file storage and sharing services at work. While these services make it easier for employees to find and share content, they also create a number of challenges like potentially creating an open door to bring corporate data into the wrong hands.

"Don't try to block this. Try to exploit this phenomenon," says Basso. "You shouldn't deny the existence. This is what we see in many cases is that many companies ignore how many employees have installed Dropbox, for example."

By 2016, Gartner expects every mobile device will be connected to at least five different cloud file storage or sharing apps. The number of mobile social users is expected to reach 2.5 billion by that time as well.

"Collaboration is enabled by technology, but collaboration is not just about technology," Basso says. Organizations still need to identify and remove the roadblocks that are preventing a more collaborative environment from taking flight.

How Deutsche Bank Embraced Collaboration at Scale
When John Stepper began thinking about how to enable more effective collaboration among staff at Deutsche Bank five years ago, the complexities were daunting considering the financial institution employs more than 100,000 people in at least 70 countries.

"I saw the gap of what I was able to do at home on my phone for free and what I was able to do at work — that gap was growing," says Stepper, managing director at Deutsche Bank. Previously failed attempts kept to the same pattern in which there would be early adoption and buzz followed by silence. "We didn't really change very much. We certainly didn't make a dent in how people worked," he says.


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