Aspect Software has partnered Fujitsu Philippines to integrate its Workforce Management solution on the cloud.
"Fujitsu is privileged to run Aspect Software's Workforce Management because "it is one of the major steps in achieving a more hyper-connected society," said Raul "Cricket" Santiago III, President of Fujitsu Philippines, in a press release.
Fujitsu said the partnership will enable Filipino customers especially contact centres to enjoy a complete end-to-end cloud portfolio solution.
"The Philippines, being one of the contact centre hubs in the world, is a rapid growth market for workforce management and can be optimised through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact centre companies with the right tools needed in expanding their business," said Sanjay Gupta, Head of Aspect's Cloud Business in the Asia Pacific of Aspect Software.
The new cloud-based Workforce Management solution features a dashboard-based user interface (UI), centralised visibility into employee characteristics preferences, schedules and performance, and predictive algorithm to support multiple business objectives. It also allow customers to convert capital expenditures to operating expenditures, and eliminate software and hardware maintenance.
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