“Robotics could be the only hole I see,” he said. “I believe these technologies could fundamentally change the type of business people are in, change the way services are delivered and purchased, and change the ways businesses interact.”
For example, Moorhead noted that intelligent agents could change the way companies interact with customers.
“Instead of having thousands of customer service agents on the phone or over web chat, companies can have A.I.-enabled chatbots do the same thing,” he explained. “This can lower cost, and even improve customer satisfaction because there's no wait and the answers are accurate.”
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