Photo -(From left) Hamirullah Boorhan, Maybank Head of Community Financial Services Malaysia; Datuk Abdul Farid Alias, Maybank Group President, & CEO; Mohd Suhail Amar Suresh, Maybank Group Chief Technology Officer; and Kalyani Balakrishnan, Maybank Head of Virtual Banking & Payments.
Malaysia's Maybank said it has pioneered the use of biometric authentication in the country's mobile banking sector with the introduction of its Quick Touch service on the Maybank2u app.
Maybank Head of Community Financial Services Malaysia, Hamirullah Boorhan, said the new service allowed customers to access their accounts and check their balances using fingerprints on their mobile devices for authentication.
Hamirullah Said the new biometric authentication allowed up access to accounts by some 70 percent faster than the traditional mode of keying in the conventional 6-digit personal identification number (PIN).
"[The new service] is part of our efforts to bring to the market a convenient way for customers to check their account balance in real time of just two seconds," he said.
Hamirullah added that on average, more than 500,000 balance inquiries are performed monthly and this would require customers to key in their PIN each time they need to access their account.
"Given this large proportion, we felt it was critical to enhance our customer experience by offering our users speedier access to their accounts," he said. "To this end we have invested in one of the latest innovations for mobile devices, namely biometric technology, to offer them this added convenience."
Quick Touch is currently available on iOS devices that support biometric capability such as the iPhone 5S, iPhone 6, iPhone 6 Plus, iPad Air 2 and iPad Mini 3.The facility is also available on the latest Apple watch that enables M2U mobile application from Apple Store.
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