Rich Reynolds, Microsoft's general manager Windows client business group
SINGAPORE, 16 SEPTEMBER 2009 - Some 60 per cent of enterprise employees work outside their organisation's headquarters and this decentralisation of the workforce is expected to increase significantly through to 2012.
Companies support an average of 174 branch offices and 20 per cent of branch office workers are dissatisfied with their access to corporate data.
Security is critically important, or very important, for 86 per cent of companies, while remote access is a high priority for 58 per cent, and application virtualisation ranks highly for 55 per cent.
These are some of the findings of a Microsoft-funded survey in July 2009 by US research house Forrester.
The research also found that 68 per cent of companies struggle with the inability to manage PCs when they are not physically connected to the corporate network.
Microsoft maintains that the research, involving some 320 senior IT decision-makers in the US, Europe and Asia, confirms the enterprise issues specifically addressed by the new Windows Optimized Desktop, which includes Windows 7 for enterprises and the Microsoft Enterprise Desktop Optimization Pack (MDOP).
Microsoft's general manager Windows client business group, Rich Reynolds, was in Singapore this week to announce the survey findings.
Streamlined PC management
Reynolds said Windows 7 (W7) for the Enterprise focused on end-user productivity, data protection and security, plus reducing costs through streamlined PC management.
He said that early enterprise deployers of Windows Optimized Desktop were already seeing cost savings, with the city of Miami in the US maintaining the expected power savings alone, of up to US$54 per PC per year, justifying W7 deployment on its own.
Built-in features such as the Problem Steps Recorder have been described as a nugget of gold in the W7 operating system, for helping users to clearly and accurately communicate problems to the service desk, Reynolds said. IT staff from enterprises have told us that these capabilities will reduce the need to dispatch technicians to user locations by as much as 90 per cent. Businesses tell us that they expect support costs to drop by up to 20 per cent with W7.
Problem Steps Recorder enables IT technicians to precisely track user activities on PCs when investigating problems.
Reynolds said Microsoft Application Virtualization (App-V), which decouples applications from the operating system, delivered a total savings, including hard costs and improved user productivity, of US$280 per PC per year.
Double up benefit
Microsoft's general manager Windows server product marketing, Eugene Saburi (picture, left), said enterprises that deployed both W7 and Windows Server 2008 R2, could achieve especially valuable results.
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