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Driving business success with software architecture

Nicholas Wee, Chief Architect, Delivery Excellence, CrimsonLogic | Aug. 29, 2016
Businesses have to thoroughly understand their needs and take advantage of a system that can assist them with meeting their business goals.

Another aspect plaguing today's business world is the use of multiple devices. As global sales of smartphones to end users have totalled 349 million units in the first quarter of 2016, it's safe to say that mobile technology is rapidly evolving to meet user demands and there is no instance where business should be left out. With this in mind, software architects need to build a structure that is capable of dealing with mobility.

Bots and AI technology have also started gaining some traction in business adoption. With the introduction of Siri assisting iPhone users with daily task and information gathering, Bots have paved their way into the enterprise world, fronting one of the most important aspects of a business, customer service.

By using Bots, businesses can build a conversation with their customers - both B2C and B2B - regarding various issues they face with a product or service. Through this, business can be cost effective by automating the most of the customer services aspects of the job while building their brand through the type of content and tonalities they program their Bots to share with the outside world.

However, in order to reap the benefits of Bots, businesses need to ensure that the appropriate software integrates well within their software architecture. If done well - though Bots may not replace customer service entirely - they could potentially eliminate inefficiencies as opposed to frustrated customers and loss of precious time.

With so many exciting, yet daunting, new technology adoptions on the horizon, how can companies put in place a solid software architecture to ensure the flexibility, efficiency and scalability of its IT environment?

Finding the Right Fit

The key lies in hiring an experienced software architect that understands the benefits of the various technologies and can build compatible software architecture, capable of visualising and analysing the software model, coupled with the knowledge of current IT trends and a yearning to understand the various changes in the industry.

Having this individual will enable companies to design a suitable platform to reduce risk, supervise change to the architecture - such as implementing new applications - while communicating and enforcing various additions well within the organisation making the transition relatively seamless.

With the right components in place, software architecture can repeatedly and rapidly deliver high quality application systems that can constantly patch and/or upgrade its underlying support software, or even replace them in such a transparent manner that it will greatly secure business continuity and endorse productivity, bringing them another step closer to business success.

 

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