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Don’t overlook the hidden treasure in your middle and back-office

Nachiket Deshpande, Global Delivery Leader, Banking and Financial Services, Cognizant; and Manish Bahl, Senior Director, Centre for the Future of Work, Cognizant | Aug. 22, 2017
Customer-centric investments in front-end services will deliver value only if the middle and back-end systems are capable of delivering those services in a sustained and flexible manner. How can banks and financial services organisations do so?

The goal of digital transformation for the BFS industry should also be to simplify the business. The industry will be able to realise the full potential of digital transformation when companies reduce the complexity of their legacy systems, processes, and structures in favour of better overall customer engagement.

 


[1]  Cognizant Centre for the Future of Work 2016 

 

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