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Dole Fixes A Mission-Critical Application With Monitoring Tools

Stephanie Overby | March 5, 2011
When Dole Fresh Fruit wasn’t able to ship its product due to the frequent meltdown of its tracking application, it took implementing a new monitoring tool to solve the problem.

Dole’s IT team now proactively monitors its IT environment using Compuware’s tools, resolving performance problems before users notice them. The once-rocky relationship between IT and the business was repaired.

“Business users are happier,” says Scott. “They have noticed a reduction in daily incidents and that the IT team is providing more business value-added activities such as projects and enhancements to improve operations.”

 

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