“Cloud computing, mobility and social networks are three disruptive technological trends that organisations in different industries across the world face as challenges to enterprise content management today,” Graham Pullen, general manager and vice president, Asia Pacific and Japan, OpenText, elucidated at the CIO Asia roundtable discussion at The China Club in Singapore on 26 May 2011.
“The key is how to harness productivity gains from these disruptors in a secure manner,” Pullen elaborated.
With the rapid growth in requirements for information archival and content management, efficient and effective enterprise content management (ECM) has become critical for major enterprises.
The two-hour roundtable entitled “ECM strategies to avoid WikiLeaks and Appease Regulators” was hosted by Ross O. Storey, former editor of CIO Asia magazine, and sponsored by OpenText.
There is no avoiding the information explosion as organisations struggle to capture not just structured data that can be stored, managed and retrieved for future consumption, but unstructured data streaming from customer contact points, social media and community feedback.
“On one hand, governments and regulatory bodies are tightening their compulsory compliance and information governance requirements. On the other hand, the volume and types of data required to be kept by enterprises and retrieved on demand is exploding,” Storey observed as he kicked off the discussion among the group of senior IT heads of major corporations and organisations.
Research house Gartner forecasted that enterprise data would grow at a compound annual rate of 913 percent between now and 2014. This means organisations would have to manage up to 25 times more than current capacities in just three years. To aggravate the problem, 80 percent of that data would comprise unstructured data.
One key concern was the legal requirement for keeping physical records for multiple years, which added to the concern about data growth and storage.
Kuai Ser Leng, senior assistant director of technology at the Singapore Prison Service (SPS), shared that the requirement by many government departments to keep records for at least seven years is relatively short, compared with some prison sentences that could run for decades. SPS keeps such records for much longer so that even after prisoners are released from custody, their criminal records will still be available for future reference.
“The banking industry is another very regulated industry,” said Ng Teck Huat, head, technology — application services, Oversea-Chinese Banking Corporation (OCBC). “Seven years is only the minimum,” added Ng.
Putting in place an OpenText document management system is one way to manage the myriad forms of electronic documents such as employee records, traffic summonses and photographs that Certis CISCO, a security firm, accumulates even on a daily basis. However, Certis CISCO still has to contend with rapid growth of data storage because of the nature of the firm’s business operations. Security control and surveillance, for instance, at public facilities are one area where storage requirements have skyrocketed. “The data growth is tremendous, with the need to store video and voice recordings from facilities like Changi Airport,” said Kong Fook Keong, IT director, corporate information systems, Certis CISCO Security.
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