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DHgate.com improves fraud management capabilities with Visa’s CyberSource

Jack Loo | Sept. 4, 2013
CyberSource’s platform pinpoints fraud by gathering data insights from transactions across multiple payment types and merchants.

China-based e-commerce player DHgate.com has implemented CyberSource's Decision Manager to improve fraud management capabilities for online transactions.

CyberSource is a Visa company that provides e-commerce payment management services, while DHgate.com is a B2B trading marketplace for Chinese wholesale products. The Chinese company said it brings together one million domestic suppliers and connects them with four million buyers online globally.

"We currently serve buyers from more than 224 countries and regions, and are working hard to expand our global footprint in this growing marketplace. Complementing our existing system, CyberSource will now enable us to scale up our fraud detection coverage for cross-border transactions, while speeding up the payment process," said Qian Zhihua, Chief Technology Officer, DHgate.com.

CyberSource said its Decision Manager features the world's largest fraud detection radar, assisting customers in pinpointing fraud faster, more accurately, and with less manual intervention, by including analysis of orders with more than 60 billion transactions that Visa and CyberSource process annually.

Data insights are derived from transactions across multiple payment types and from merchants worldwide, spanning online, call centre, mobile and POS sales channels. The transaction data is supplemented by 260 validation and correlation tests. This solution effectively expands the depth and breadth of visibility in transaction patterns.

"Leading e-commerce companies partner with CyberSource to improve their ability to detect fraud more accurately, thereby protecting online transactions more effectively," said Poon Khye Wei, Regional Director, Greater China and Korea, CyberSource.

"We are glad that our partnership with DHgate helps it to enhance and optimise its fraud management capabilities as it pursues its international expansion strategy," said Poon.

 

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