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Deep into Drupal, Cisco starts to give back to open source community

Bob Brown | Oct. 23, 2015
Cisco’s Jamal Haider acknowledged during a presentation this week that his team that works on the company’s open source-based customer support portal hasn’t given much back to the wider Drupal community yet, but he said this talk at the sold-out Acquia Engage conference in Boston is part of an effort to change that.

When asked about whether Cisco had contributed any of that custom module work back to the Drupal community, Haider replied "I would like to say we have but..." that his small group had not had a chance to do so, even though they have "done some cool stuff."

Doing so might become more feasible given that Cisco has built up its internal Drupal expertise over the past year (Haider's overall team has now grown to about 25-30 people, not all of whom work directly for Cisco.). Haider said appearances like the one he was making at the Acquia event, where 550 Drupal enthusiasts congregated, could be seen as a start. 

Going forward, the Cisco Support Community team has plenty in development, including advanced personalization capabilities, a responsive mobile app and better integration with Cisco's events organization. What's more, Cisco is working with partners so that they can spin up their own private-label versions of the support community portal via a SaaS subscription model.


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