When asked about whether Cisco had contributed any of that custom module work back to the Drupal community, Haider replied "I would like to say we have but..." that his small group had not had a chance to do so, even though they have "done some cool stuff."
Doing so might become more feasible given that Cisco has built up its internal Drupal expertise over the past year (Haider's overall team has now grown to about 25-30 people, not all of whom work directly for Cisco.). Haider said appearances like the one he was making at the Acquia event, where 550 Drupal enthusiasts congregated, could be seen as a start.
Going forward, the Cisco Support Community team has plenty in development, including advanced personalization capabilities, a responsive mobile app and better integration with Cisco's events organization. What's more, Cisco is working with partners so that they can spin up their own private-label versions of the support community portal via a SaaS subscription model.
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