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Data brings banks closer to customers

Adam Bender | May 31, 2013
“It’s not the size of your data that counts; it’s what you do with it,” says UBank official.

Monaghan said he expects to see more artificial intelligence support services like IBM Watson used by the financial industry in the future. ANZ Bank announced it would employ Watson earlier this month.

"Increasingly that type of technology is going to be pervasive within all types of service industries," Monaghan said.

 

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