Photo - Simon Lee, Regional Director for Asia, Interactive Intelligence.
Unified communications and contact centre solutions provider Interactive Intelligence has launched a Customer Experience Makeover: Contact Centre Style contest to help raise the quality of customer experience, it said.
Interactive Intelligence's Asia regional director, Simon Lee, who is based in Malaysia, said, "A differentiated customer experience is critical for business success. Companies that consistently deliver positive customer experiences across all touch points maintain customer loyalty, build stronger brands, and are better able to avoid competition on price alone."
"By participating in this contest, one's company can quickly reap the benefits associated with great service-including both top-and bottom-line business growth," said Lee, adding that the contest is open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment.
He said businesses of any size worldwide can take advantage of the makeover, which will include Interactive Intelligence cloud contact centre technology, along with associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, interior design services, and training and consulting services.
Interactive Intelligence chief marketing officer, Joe Staples, said, "Our business is helping contact centres improve the service experience they deliver to their customers, With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon."
Staples said that Interactive Intelligence will supply all contact centre software and hardware delivered via a cloud deployment model. It will also supply training and consulting services. Interactive Intelligence partner sponsors will provide additional technologies, equipment and services. Participating sponsors to-date include Contact Centre Compliance, OrgSpan, Plantronics and Zendesk.
A panel of Interactive Intelligence judges will determine the Customer Experience Makeover contest winner. Interactive Intelligence will announce the winner at its annual global customer and partner event, INTERACTIONS 2014, held June 2-5, 2014 in Indianapolis, Indiana, U.S.A. The winner need not be present to qualify document are the property of their respective owners.
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