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Concur helps AirAsia be more efficient

Anuradha Shukla | May 20, 2016
Concur's integrated Travel and Expense solution enabled AirAsia Global Shared Service to reduce paper usage and the time required to raise and claim travel expenses.

Concur, a SAP company, is implementing an integrated Travel and Expense solution for AirAsia Global Shared Services.

 AirAsia Global Shared Services is a subsidiary that provides business process outsourcing services to AirAsia Group's 17,000 employees, and required a simple solution that could make travel expensing painless.

AirAsia wanted a solution, which could also reduce paper usage and the time required to raise and claim travel expenses.

Concur's solution addressed all these requirements and was secure both from an integrity and data security perspective.

"Even under normal circumstances, travel claims and co-ordination are complex. Magnify that by a thousand-fold and we realised that we were under real pressure to look towards an integrated, simplified solution to replace the current manual in-house duty travel approval system which has separate flight and hotel bookings," said Naresh Alagan, chief executive officer, AirAsia Global Shared Services. "We needed something that would provide a quick one-stop solution as the travel expense claims were being managed across six locations in nine subsidiaries independently. Concur's solution was offered and we were impressed by its ability to tightly integrate our systems."  

Travel and Expense solution

Concur deployed its Travel and Expense solution with the Policy Audit, Travel Allowance and VAT Configuration modules on cloud for AirAsia Global Shared Services.

The implementation aims to cut down travel and expense management impact to all AirAsia Group employees, and is expected to be completed by early July this year.

Concur's solution will allow users to raise close to 100 percent of travel approvals, travel claims and hotel bookings.

The centralised travel desk will be able to handle exceptional cases, make flight bookings and reconciliations for payroll expense claims and hotel payments.

Once implementation is complete, the solution will allow up to 10 persons across the AirAsia Group to be reassigned to more value-adding duties.

"We wanted to help AirAsia employees spend as little time as possible on less value-added activities such as managing duty travel and more on growing the business," added Alagan. "The shift to digitised claims is a step towards a paperless environment as we continue to utilise more cloud solutions. Concur's Travel and Expense solution key enabling benefit will be to streamline and abbreviate AirAsia's travel expense process." 

 

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