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Computerworld Singapore Customer Care Awards: In tune with the customers

ENM Staff | July 28, 2016
17 ICT providers were commended for delivering cutting-edge customer service, support and care

CWS CCA Awards 2016

Computerworld Singapore is holding a private celebration this evening at me@oue to honour the top customer care executives from the following organisations:

  • Amazon Web Services
  • APC by Schneider Electric
  • CITIC Telecom CPC
  • Dell
  • EMC International SARL
  • Fortinet
  • Hewlett Packard Enterprise
  • HP Inc. Singapore
  • Huawei
  • IBM Singapore                
  • NCS
  • OpenText (Asia)
  • Salesforce
  • SAS Institute
  • Singtel
  • Symantec Corporation
  • VMware

These are the winners of Computerworld Singapore's 10th annual Customer Care Awards (CCA), which salutes the nation's best providers of pre- and post-implementation consulting, support and maintenance work in the area of information and communication technology (ICT) as chosen by their customers.

In the first quarter of 2016, as in the previous nine years, more than 3,000 of Singapore's most progressive information executives were invited to participate in the exercise of rating, on the scale of 0 to 10, the performance of their ICT solution providers and partners in delivery of services at every stage of a given technology deployment-running from early stage consulting through complete implementation, user testing, and continual maintenance, support and process enhancement.

Their responses were gathered, analysed and audited by regional market analyst house Executive Networks Research -which is the research arm of Executive Networks Media, the publisher of Computerworld Singapore-for the highest accuracy of results possible. The ICT vendors with the highest scores across all evaluation areas in their respective categories won and entered the annals of Computerworld Singapore's CCA history.

This year, 17 companies took up a total of 19 awards, with star performers EMC International SARL and Singtel each taking home two awards.

Mark Hobson, CEO of Executive Networks Media and Publisher of Computerworld Singapore, said: "In this digital age, having a great product is only half the battle - ICT companies are also required to provide excellent customer experience to complement their products. Competing on customer service is no easy feat as customers expect their needs to be addressed at any time and via various channels. However, it not impossible to do so, as demonstrated by the CCA award winners who have exceeded the exacting set of demands from their customers."

Below is the list of the Computerworld Singapore Customer Care Awards 2016 categories and winners.

CLOUD

Cloud services
Amazon Web Services 
 

COMMUNICATION SERVICES

Telecommunication Services and VOIP/IP Telephony Systems
Singtel 

HARDWARE

Desktop & Notebook PCs
HP Inc. Singapore 

Physical Infrastructure - Intelligent Power Management
APC by Schneider Electric

Physical Infrastructure- Networks
Huawei 

Server Hardware
Hewlett Packard Enterprise 
 

 

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