"I've been involved in a variety of computer related system installations since the late 1970s, and this is the smoothest go-live that I have experienced," said Hopkins.
Dealing with a SaaS provider is still a learning experience for the bottler, Hopkins said.
Gartner sees a steadily growing SaaS market for a number for a number of reasons, including the perception from customers that cloud-based software offers a lower total cost of ownership versus an on-premise installation. It's also considered easier and faster to deploy, Gartner says.
Chad Eschinger, a Gartner analyst, said in moving to SaaS there is some cannibalization of on-premise deployments, but it's also used to provide functionality where there was none before.
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