Kas Naderi, senior vice president of technology, specialty finance company Atlanticus Holdings Corp.: "Our staff used to be extended beyond the normal 40-hour week, handling ad-hoc requests, emergencies, upgrades, security, etc. We were blessed to have a very flexible and high-IQ staff and were happy to shift their day-to-day responsibilities away from upkeep and maintenance to leadership of how to best leverage these cloud-based platforms for better quality of service. We have become a lot more religious on operating system upgrades and security postures and a lot more strategic on documentation and predictability of services. We went from racking and stacking and maintaining the data center to a business purpose."
Ted Ross, general manager of information technology and CIO, city of Los Angeles: "Moving to the cloud requires a sizeable skills change, but it's also a force multiplier that lets fewer hands do a lot more. We're not a start-up; we're a legacy enterprise. Our data center had a particular set of processes and its own ecosystem and business model. We want to continue that professionalism, but make the pivot to innovative infrastructure. We still have to be smart about data, making sure it's encrypted at rest, and working through controls. The cloud expands our ecosystem considerably, but of course we still don't want to allow critical information into the hands of the wrong people."
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