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CIOs need to let business leaders know what it means to have actionable intelligence

Kareyst Lin | Oct. 3, 2016
To do that, they need to be able to explain what is happening across their data.

Information technology (IT) leaders need to enable their business leaders to know what it means to have actionable intelligence.

Business leaders also need to know what it means to invest in a shared service that can help deliver business results, said Keith Carter, Actionable Intelligence Expert, Author and Senior Visiting Fellow at National University of Singapore (NUS) Business School.

Carter was speaking at the CIO Summit Singapore 2016, held on 29 September 2016 at the Sands Expo and Convention Centre. 

Carter defined actionable intelligence as having the right information at the right time, in the right person's hands, in order to improve business outcomes.

Business leaders do not work for analytics - they are interested in business outcomes. Therefore, IT leaders need to be able to explain what is happening across their data. They need to make sure they can tell what is going to happen from end to end.

"The world has changed, and [we have the predictive] capabilities in our hands. So many of you have them; yet, where do we go without business leaders to guide them, to actually adopt new technology, to answer, to get facts?" Carter asked.

He felt that a culture change in IT is required. IT leaders need to become business people. This means that they need to become predictive in a different way - not about the data, but about what are the questions that business leaders would ask.

Only then can they put their precious resources into the right situation, and validate, not all, but the right data.

Towards the end of his presentation, Carter also urged IT leaders to consider the policies on privacy, security, data protection that need to be in place, at a governmental level and within our daily lives as well. 


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