Panelist Steve McWhirter, senior vice president, enterprise sales, Asia Pacific, Salesforce.com, said that, instead of the technology, the biggest issue for companies to face is the change management process that needs to come with cloud computing adoption. “Many people struggle with the notion of cloud and mixed it up with the on-premise model,” he said.
Fellow panelist Bjorn Engelhardt, vice president, specialist sales, Asia Pacific & Japan, Symantec, added that there needs to be a change in mindset in terms of ownership and responsibilities. “Just because it is cloud computing, it does not mean [sic] that there is less work,” he said.
Ed Lenta, general manager, South East Asia, VMware pointed out that organisations looking to step into cloud computing must ask if there is a compelling need to actually carry out the cloud project. The next step would be to get serious about cloud, because “teams are still organised to deal with an on-premise environment.”
The final conference segment of the CIO Workshop focused on the consumerisation of IT, the growing influx of personally owned mobile devices into the work place. Moderator Kwong Yuk Wah, CIO, National Trades Union Congress, asked her panel members on the trends that they have observed.
Kwan Weng Mun, vice president, global IS service centers, Molex, described consumerisation as “the blurring of lines between work and home.” Dr Leong Mun Kew, chief, strategic IT management practice, Institute of Systems Science, NUS, noted that one of the drivers for consumerisation is the technology-savvy young generation who crave for instant gratification, and therefore want their mobile devices by their side. “They want immediate results, when they cannot buy their songs, they are willing to download the bootleg versions,” he said.
Michael Leung, senior vice president & CIO, China Construction Bank (Asia), added that workers in Hong Kong too are using their own devices in the office and home. But he talked about several key issues that such a trend throws up at his organisation. “When users incur iPhone roaming charges, how much of the costs should be borne by the organisation?” he asked the audience rhetorically.
Dr Tan Chuan-Hoo, assistant professor, Department of Information Systems, City University of Hong Kong, pointed out the finer points that an IT department needs to deal with, for instance managing access control and determining “who will be fixing your devices when there are problems.”
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