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CIO Summit Interview: From IT silos to driving business value

T.C. Seow | July 4, 2013
Ahead of the 2013 CIO Summit on 31 July in Singapore, Harmeet Malhotra, Director—Storage & Solutions Marketing, Dell Global BV, talks to MIS Asia on what organisations should be concerned with in order to continue to thrive in the near future.

Ahead of the 2013 CIO Summit on 31 July in Singapore, Harmeet Malhotra, Director—Storage & Solutions Marketing, Dell Global BV, talks to MIS Asia on what organisations should be concerned with in order to continue to thrive in the near future.

Harmeet Malhotra
Photo: Harmeet Malhotra

Q: Based on your interaction with customers, what are the top five (or three) priorities of CIOs (in name and/or in function) today?

Harmeet Malhotra: When we look at IT right now there are two big trends going on simultaneously. On one end CIOs are under pressure to move from IT silos to driving business value. Secondly, a major transformation is taking place in IT itself and this is mainly driven by cost and macro-economic conditions. There is a pressure to shrink overall IT budgets and Dell is repositioning itself to help with these changes by providing end to end solutions.

What would you say are the best approaches/technologies for solving their problems, and meeting their objectives in this context (bearing in mind the concerns/priorities as cited in the previous question)?

Based on our customers' technology priorities, we categorised how we can help them into the four main themes of Transform, Connect, Inform, Protect. These themes continue to resonate amongst our customers, even as businesses face the challenge of how they can leverage IT to increase investment toward new capabilities, reduce the cost of running the business, derive insights from large collections of data, and support a tech savvy and smart mobile workforce.

Transform: This means increasing IT agility while lowering costs and this is effectively achieved by helping companies move from proprietary platforms to industry standard platforms. Dell provides open, flexible, reliable and secure solutions, enabling customers to free critical IT dollars for innovation and competitive advantage.

Connect: With the increasing mobile workforce, we strive to empower organisations to increase productivity by enabling the next generation workforce to work securely from anywhere, anytime and on any device. Key trends such as the Consumerisation of IT and BYOD see a high adoption, where Singapore continues to be one of the highest adopters of BYOD, coupled with having a 99% smartphone penetration rate—the highest in the world. Virtualisation is also a key trend as organisations look to manage operations and distribute virtual workloads across the data centre more efficiently.

Inform: Companies want to gain control of their data deluge and use it to drive insights to gain a competitive advantage. As such, there is a growing focus on Big Data, Storage and Analytics. Big Data will remain a priority as organisations look for scalable environments that can store and analyse large and ever-growing amounts of data. This is also a key priority as legacy storage architectures no longer meet customers' requirements as they want to scale their storage environments to any size at a lower cost, and protect and optimise their data centre environment.

 

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