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CIO roundtable: 'Navigating the new workplace'

Divina Paredes | April 17, 2014
New technologies bring greater communications and collaboration among teams, along with a raft of new issues for CIOs and their executive colleagues. At a recent CIO roundtable held in association with Dimension Data, panellists shared insights on how to lead this changing environment

Ryan Sharp, corporate solutions manager/Internal Branding and Corporate Solutions, Air New Zealand :We're investing into mobility and associated tool sets, and we'll keep investing as long as we continue to see opportunities to get productivity gains in the workforce. Security is a big aspect to take into account for the new solutions, and in terms of access to corporate content and applications, staff will find a way unless you provide one. We are defining process and governing policies to minimise the raft of possible support scenarios.

Andrew Binnie,  global IT manager, Cunningham Lindsey : In the last two or three years, we have seen this exponential maturity in technology which enables us, from a network point of view and a hardware point of view, to actually do things which we could only dream of before. We're in the insurance industry and were out and about when cyclones hit, visiting folks who had a wet carpet and floods half a meter up the wall. It was a paper-based industry 10 to 20 years ago. In the last three or four years, the technology has finally matured enough for us to look at using tablets and those sorts of tools.

None In the last two or three years, we have seen this exponential maturity in technology which enables us, from a network point of view and a hardware point of view, to actually do things which we could only dream of before. |Andrew Binnie, Cunningham Lindsey

I've been in Christchurch looking at what we've been doing as our response to last week's storm. We find that all of a sudden, the tools are actually able to give us what we want. And for the first time in my life, instead of saying, 'OK business, tell us your process and we'll find the IT systems and we'll develop them to meet the process', IT is challenging the process -- because IT can make you think now in a totally different way.

Dhaya Sivakumar,  CIO, Paymark: I look at it in at a slightly different angle: It makes working around the globe so much easier now. It enabled us to do stuff in New Zealand, which we probably couldn't have done without flying people all over the place 10 to 15 years ago.

At Paymark, our new office is very much open plan, flexi-working. No one has a desk phone, everyone uses Lync. It still doesn't get rid of the problems that you're talking about in terms of which tools to use and how to use them, but the old corner offices are not there anymore, because people are just sitting anywhere and people are talking and working in collaborative teams. And that team might be technology, product, sales -- all together. It has given us a lot of freedom, and I don't think we would want to operate in the old world anymore.

 

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