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Chatbots, collective intelligence, and blockchain to change how business is run in 2017

Hafizah Osman | June 9, 2017
Sage predicts that these technologies will change the way entrepreneurs run their businesses this year.

Chatbots, collective intelligence and blockchain are some of the big technology trends that will change the way entrepreneurs run their businesses in 2017, according to cloud software company, Sage.

Sage chief technology officer, Klaus-Michael Vogelberg, outlined these technologies as part of six trends that SMEs should watch out for this year, as they are expected to change the way entrepreneurs run their businesses.

"As every business - big or small - is transforming more or less intensively into a tech-enabled business, today's entrepreneurs should be on the lookout for the opportunities these technological developments can bring to their business," he said.

Vogelberg said autonomous interfaces such as chatbots or digital agents will become increasingly common on different devices and user interfaces which entrepreneurs use to manage and control their businesses.

These interfaces are expected to dramatically change the way that humans and computers work and interact with each other as people will start talking with their systems or using gesture control such as hand, head or eye gestures to interact with them.

These systems will also work autonomously and have self-learning capabilities. He said eventually, these softwares could act without user intervention, or become smart in using information.

According to Vogelberg, artificial and collective intelligence is another major trend to look out for, even for smaller companies.

With mushrooming data volumes being generated by all sorts of sensors and devices and computer power and special analysis software and intelligent agents becoming increasingly affordable and powerful, companies need to find ways to extract knowledge from today's wealth of big data, he said.

Vogelberg therefore advises SMEs to "team up".

"If SMEs join forces and - while considering their corporate data protection policies and personal rights laws - share, for example, computer power and data with other companies in a structured and systematic manner, they could profit from this collaboration by receiving a better and larger data pool and superior data intelligence.

"Similar to crowdsourcing mechanisms, this enriched data pool would enable companies to better understand how customers behave, what they need, what to offer them and the business areas to invest in," he added.

Blockchain is also another trend the company expects could impact current business models.

Vogelberg mentioned business builders should also carefully analyse if, and how, the new blockchain technology could impact their current business models as blockchain has the potential to eliminate a significant part of the workload - such as checking and booking transactions, transferring money or paying invoices.

The rise of platform-based infrastructure is another trend to watch out for.

In 2017, more and more SMEs will replace their stand-alone, on-site software systems with integrated, cloud-based software solutions that operate on global cloud platforms such as as they offer users access to business apps and integrated services


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