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CapitaLand standardises global human resource processes

T.C. Seow | Feb. 10, 2014
Headquartered in Singapore, leading real estate player CapitaLand Limited standardised its global human resource processes to achieve significant cost savings, raise HR efficiencies, and slash data errors.

CapitaLand began the global implementation of the PeopleSoft Human Capital Management solution in 2008 and managed it through three phases over five years, culminating in the final completion of the rollout in February 2013.

Phase 1 began in 2008 and focused on creating a simple system to capture basic employee data to generate a global record of all employee details. PeopleSoft Human Resources went live in January 2009.

Phase 2 implemented all transactional and strategic modules such as leave, payroll, HR, and self service and went live in July 2010. Oracle Consulting managed CapitaLand's implementation from phase two and engaged an additional Oracle Consulting specialist team for the China implementation.

Beginning in August 2010, Phase 3 entailed implementing all transactional modules across the rest of CapitaLand in Asia and initiated the China roll-out.

By implementing the PeopleSoft solution, CapitaLand standardised HR activities and processes across all locations, providing a single view of the company's workforce on one globally standardised system.

"Having one single source of HR information has reduced work duplication and slashed data error by 70 percent," said Tan. "Improved accuracy means our data is more valuable, reliable, and useful for workforce analytics and performance planning."

"By enhancing our global workforce visibility, we know who works for us, how they perform, what training they have received, their aspirations, and their fit for our organisation. This enabled us to improve our workforce planning and knowledge, as well as our ability to manage staff performance and attract the right talent to our business."

Consolidating numerous HR systems, policies, and procedures across business units, offices, and countries was an undertaking that the organisation embarked on to eliminate data duplication and time-consuming manual processes for gathering, consolidating, and reporting corporate information.

No looking back
Since then, Tan revealed that the Oracle PeopleSoft solution has helped reduce its global headcount reporting time from 14 days to 30 minutes and enabled staff to focus on value-added activities instead of rushing against time to fulfil their reporting deadlines.

The solution has slashed data error by as much as 70 percent by eliminating manual HR data consolidation and work duplication. By replacing manual HR processes with online functionality, it saved 200,000 sheets of paper annually., It also decreased employee training approval time from two days to five minutes by implementing an online employee self service platform.

Tan added that his department has managed to cut new hire record maintenance time from one hour to five minutes by using a single HR system and reducing time spent on information gathering, and streamlined talent management by using a standard template for compensation reviews, employee performance appraisals, and training plans.


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