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CapitaLand standardises global human resource processes

T.C. Seow | Feb. 10, 2014
Headquartered in Singapore, leading real estate player CapitaLand Limited standardised its global human resource processes to achieve significant cost savings, raise HR efficiencies, and slash data errors.

One of Asia's largest real estate companies, CapitaLand boasts of a diversified portfolio of homes, offices, shopping malls, serviced residences, and mixed developments. It also operates one of the largest real estate fund management businesses with assets located throughout Asia.

Understandably, with a staff strength of 13,000, CapitaLand's global organisational structure requires an IT solution that could offer visibility as well as flexibility in meeting various needs.

In the past, CapitaLand used many disparate systems across its global operations to gather and report workforce information. With complex reporting lines, project management and property management requirements, it had difficulty gaining timely information on human resource and manpower deployment. Its manual processes for gathering, consolidating, and updating information were time consuming, error prone, and duplicative, leading to inefficient data gathering and information dissemination.

For example, it recorded headcount data on Excel spreadsheets, which changed hands several times before being consolidated at the head office each quarter. Time was spent verifying reports to ensure accuracy.

"Previously, many business units and offices operated independently with very little process standardisation," said Steven Tan, vice president, HR, CapitaLand. "It was difficult to balance and align local needs with global needs, and data entry duplication was both costly and time-consuming."

These problems were typical of complex, disparate systems of reporting that large organisations used to face in the past, particularly when much of organisational data was housed in silos and isolated systems required human intervention for gleaning, compiling and aggregating reports. In today's competitive environment, that constant struggling to have reports delivered in weeks instead of days or even hours is simply unacceptable.

Search for solution
Tan shared that the organisation was looking at a solution that would enable the implementation of a single human capital management solution to standardise HR processes and policies across CapitaLand's real estate businesses in more than 20 countries. It should also meet implementation deadlines to return outsourced HR services in-house and reduce costs at the same time, and to automate disparate and inefficient manual processes to improve accuracy and timely delivery of corporate reporting. More importantly, it should enable visibility of global real estate workforce analytics for strategic planning, benchmarking, employee retention, and turnover analysis.

It was a tall order. CapitaLand shortlisted Oracle and one other enterprise system provider for its human capital management project. After a series of presentations and reference checks, it decided that Oracle's PeopleSoft suite was the preferred software for implementation across the company's global business.

"CapitaLand chose Oracle for its ability to deliver an international human capital management system that would cross all boundaries and take us into the future. Oracle understood our business, the complex real estate markets we operate in, and the challenges we would face with global implementation," said Tan.


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