McLendon says a business analyst can modify the process "without mobilizing a group of programmers to do a whole new IT project." In some cases, however, a developer may be called upon for more complicated tasks, such as interfacing a process with an enterprise system.
In general, though, it's possible to go back and tweak a process without a lot of cost or disruption, according to McLendon. "Now, you don't have to put up with a bad process."
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