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Building the modern software factory

Soumik Ghosh | June 6, 2017
Software makers are shifting to a factory production mode. Here’s what Otto Berkes, CTO, CA, believes can help make the cut.

If you treat security as an afterthought, you're not going to necessarily have the most robust offering. But even more important is the customer experience. You want to make security inherent in the product that you're offering, so it seems very natural, and not a deterrent. 

 

CA Technologies has deployed a payment security solution that relies on data science and analytics. What makes this a game changer?
Really, the whole point of payment security is to ensure the integrity of transactions without getting in the way of it. That includes not having to ask for any additional security information from the customer, by harnessing data science and analytics instead.

We've invested a lot of time and effort into the data science aspect of our solution to be best in class. At the heart of the solution is the intelligence behind it. The algorithms and data science that create an intelligent view about a transaction or a pending transaction based upon a large number of factors that through the solution that we provide, create a very robust picture of that transaction.

We've managed to strike the right balance between securing transactions and minimising friction. And this solution has been predominantly developed in India.

 

Companies can get caught up in the "vendor soup", as you like to call it, when they partner with multiple vendors offering multiple solutions. What do you think is the work-around?
Sometimes there's a tendency to throw lots of solutions at a problem, and I think that the right approach comes from taking the long view. It's important to have an architecture that makes it very clear as to what components you need, what point in time you apply them, and what your desired outcomes are.

So, multiple vendors is not a bad thing. But, you need to have a clear understanding of the integration points, and that comes back to having a very clear view of the architecture you want to build. 

Ultimately, you want to build something that works seamlessly as a whole, and that requires some real architectural discipline and forethought. 

We see the emergence of containers in the container ecosystem, so we're making investments to ensure that we provide container support and functionality to our customers based on their growing adoption of containers. 

 

What are the company's prime focus areas in 2017?
We made some great headway in analytics and integrating analytics into existing products. i expect us to continue on that path. Analytics is going to be an absolute core path for our business.

We see the emergence of containers in the container ecosystem, so we're making investments to ensure that we provide container support and functionality to our customers based on their growing adoption of containers. 

 

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