SHENZHEN, CHINA, 14 APRIL 2011 – BMC Software has provided its SaaS Remedyforce Service Desk solution to probiotic beverages provider Yakult.
Faced with the challenges of reducing IT incidents, Yakult is using the solution to benefit from fast, economical cloud-based IT service management functionality.
BMC offers a comprehensive approach and unified platform that helps IT organisations to reduce costs, risks and drive business profit.
The company notes that before using its solution, Yakult found it difficult to solve problems quickly. The probiotic beverages provider also found it difficult to quickly respond to user requests due to ever-tightening budget constraints.
Yakult was able to solve all these problems with BMC Software’s solution.
Cloud technologies are very popular these days and Yakult realised that these could help its IT department to quickly deploy best-in-class service management across the enterprise.
The company also recognised that it would not have to pay for the capital expenditure of on-premise solutions. After evaluating the potential benefits, it replaced its outdated help desk system with BMC’s Remedyforce Service Desk.
“Cloud technologies have now reached a maturity level that allows us to offload any IT elements that put us in a defensive situation,” said Can Ersoz, manager of information systems at Yakult. “By moving functions like service management to the cloud, we can stop focusing solely on technology and direct our attention to supporting activities of our business.”
“We have a very service-minded and responsive group of people in IT,” Ersoz said. “But in the past, they didn’t have the tools to do the best job possible. With Remedyforce, IT staff members have a solution that lets them deliver quality service and support. As a result, our users are happier with what IT is doing for them.”
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