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Avaya enhances efficiency for Macao casinos

Anuradha Shukla | March 22, 2016
Drive their digital transformation strategies.

Four out of the six casino operators in Macao are leveraging services from Avaya to drive their digital transformation strategies.

Given Macao's fast development, casino operators require a solution that gives them a competitive advantage, while future-proofing their investments. Four operators have chosen Avaya solutions to deliver first-class guest services, enhance team collaboration and support mobility.

"Resort hotels in Macao have unique business demands because of the nature of their business and the sheer scale of the projects," said Timothy Mak, Managing Director, Avaya Hong Kong & Taiwan. "In Macao, we have undertaken some of the region's largest installations in the hospitality industry in terms of number of hotel rooms and number of users to support."

Faster responses

Avaya solutions enable casino resorts staff to be reached with a single number, allowing them to respond promptly to guest enquiries.

Installation of Avaya IP telephones in the guest rooms thus enable guests to get easy access to rich information and hotel services.

All these resorts can now share resources among different locations to save costs and enhance efficiency.

The Avaya SDN Fx architecture helps operators to deliver high levels of resilience and security, thanks to its virtualisation approach, and zero-touch core provisioning.

"These hotels require the highest levels of availability and security to ensure business continuity and guest experience," added Mak. "They also demand a future-proof platform to support evolving business needs. In the end, we help these hotels to be smarter in responding to customer needs and industry trends."


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