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As CBA’s robot Chip gets more ‘human’ it’s coming up against one of our toughest traits

George Nott | May 4, 2017
Social intelligence is one of the biggest challenges for interactive robotics, along with our sky high expectations.

"All of this transformation happens against the landscape of the socio-technical: all of our imaginations. We've been told how this technology will work for decades before it arrived. We were told by Hollywood, if you were lucky you were told by the BBC, because that at least suggested it wasn't going to work as well," she said.

This leaves a significant expectation gap between how advanced the technology actually is and how advanced we believe it to be.

"Every piece of technology that comes along has a back story and that back story isn't just a technical one. It's one that's been both utopically and dystopical portrayed in the books we read, in the television we saw, in the movies we saw," Bell explained.

Since most people have been exposed to a wealth of fictional examples of what a social robot should be like - be it  Star Wars' C3P0, Marvin from The Hitchhiker's Guide to the Galaxyeven Rosie, the robot maid from The Jetsons - Chip now has a lot to live up to.

"We tend to find that there is a significant expectation gap between where people think the technology is at, largely due to science fiction and novelty effects, and what the technology is currently capable of doing," explains Judge.

"It can be surprisingly difficult to surprise and delight when people think that general 'human-like' AI is just around the corner," he adds.

Source: CIO Australia 

 

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