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Arvato to run government’s first independent shared service centre

Derek du Preez | March 5, 2013
Business process outsourcing (BPO) firm arvato has secured a seven year contract to operate the government’s first Independent Shared Service Centre (ISSC1), which will provide back office services to the Department for Transport (DfT) and its executive agencies.

To then reach the highest possible savings of £400 million to £600 million, the Cabinet Office "assumes that all ISSCs and departments, including the standalone SSCs (shared service centres), reach upper quartile performance across transactional and retained function".

Achieving optimum success within shared services projects is notoriously difficult, not only from a technical consolidation point of view, but from a political and collaborative stand point. This is likely to be a barrier for central government, which has a history of not being able to engage siloed departments that are used to working independently from the rest of Whitehall.


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