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Amazon Cloud Player: Desktop version does a few neat tricks, but falls flat

Jonathan Seff | Nov. 7, 2013
At long last, Amazon has brought a desktop version of its Cloud Player app to the Mac. You'd think that's a good thing. And you'd be wrong.

amazon cloud player

As an Amazon Cloud Player Premium subscriber I've been, shall we say, less than thrilled with its Web- and Adobe AIR-based tools on the Mac.

I love that it offers similar functionality to iTunes Match, for the same price, and with 10 times the storage. But what good is the ability to store, stream, and download up to 250,000 tracks when the experience of using it is so bad?

Thankfully, potential help has arrived in the form of an Amazon Cloud Player for Mac, which joins the Windows version as a native desktop client for enjoying your Cloud Player account. Here's how it stacks up.

After a first launch during which it syncs up a list of your music (but doesn't attempt to download all your tracks) and your playlists, you'll see everything from your Cloud Player. With my 40,000-track library, the process took a good seven minutes to load everything up. And on a second launch of the app, nearly 15,000 of those tracks were gone and had to re-sync—very, very slowly and with intermittent bursts of visual feedback. And after installing on several different Macs, the behavior with loading up cloud tracks was wildly inconsistent. That was my first indication that the software needs a lot of work.

The interface is exactly like the Windows version—enough so that it looks to be ported over from that version. In a column on the left, you can choose to view content in the cloud or on your computer locally, and then drill down by playlists, artists, albums, songs, or genres. In the middle you see your selected content and can sort by various headers, although you can't choose which ones you want displayed. Also, the names of the headers and even their relative positions aren't the same as on the Web. On the right is a handy (and hideable) sidebar that lets you drag and drop to add tracks to playlists, or to download songs or albums to your computer. That's a big improvement over the downloader app required before Amazon launched its desktop player for the Mac.

You can create and listen to playlists, play entire albums, or double-click a song to start it playing—most of the time. I tried to play a live moe. track from a show I saw in Vegas, and got a window saying the file format wasn't recognized, also implying that the file itself might be corrupt. I then played the exact same track using the Web interface without problem. Sigh. You can use keyboard shortcuts to control playback while the app is the active one. When you quit the app and relaunch, it remembers where you were, but not what you were playing.


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