Chinese national flag carrier Air China today announced that it will be leveraging the Abacus electronic miscellaneous document (EMD) technology to adopt a paperless ticketing environment.
The move, which is in line with the International Air Transport Association's (IATA) mandate on going digital, will help the carrier to improve its tracking and attribution of ancillary sales with e-coupons and ensure more transparent financial reporting of all miscellaneous documents such as cash deposits or credit card reimbursements. It will also enable the carrier to foster a closer alignment with travel agent systems on related transactions.
"We have the scale to realise significant gains from paperless ticketing and look forward to sharing the benefits of Abacus EMD with our extended network and our customers," said Zhou Enyong, Air China's managing director for Network and Revenue.
Aside from Air China, many global airlines including Cathay Pacific and Singapore Airlines have also adopted the Abacus EMD solution, contributing to IATA's planned sunset of the legacy virtual Miscellaneous Charge Order (vMCO).
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