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Agents of Change: SAP

Jack Loo | Jan. 30, 2013
Singapore’s IDA unveiled its Infocomm Technology Roadmap outlining nine technology trends that will shape the future. We asked various enterprise IT heavyweights for their perspectives on the Roadmap, and next up, we have SAP.

There is already growing evidence that SAP's cloud offerings are having a positive impact on customers. In cases where it would take months to go through a traditional implementation, this is being done in weeks with a much easier change management as a result of simplification and willingness to adopt standard out-of-the-box solution. 

In another example, SAP's Business Intelligence on Demand solution offers the ability for business users to analyse data and derive evidence on their own with little or no support from the IT department. This has resulted in business users feeling empowered as well as a reduced load on IT groups.

Collaboration tools such as SAP JAM allow intra-agency, inter-agency and even third parties such as Non-Governmental Organisations (NGO's) to exchange information in a secured manner making programme implementation effective.  

Public sentiments on new policy proposals, issues and decisions taken by government agencies can be analysed through a cloud solution and feedback from social media can be integrated to agency systems to conduct genuine consultations bringing policy making closer to people.

Another scenario relevant to public sector customers is the use of Success Factors talent management in conjunction with existing SAP HR applications. Similarly, cloud-based Success Factors Learning and eRecruitment solutions could be part of the "Talent Gap" resolution strategy for public sector customers. 

SAP's offerings allow economies of scale across public sector as agencies benefit from the standard processes in cloud (versus individual bespoking); our integration strategy enables business processes to run across cloud and on premise; we enable partners to deliver public sector specific capability without long term lock-in for the agency concerned.

Public sector customers stand to gain from cloud - be it lower total cost over lifetime or reducing time and resources to deliver benefits provided there is a willingness to simplify and adopt global industry good practices as standards.


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