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Achieving ubiquitous communication for better collaboration with UC: InterCall

Nurdianah Md Nur | Feb. 12, 2015
Christopher Franke of Intercall also provides tips on finding the right unified communications solution and the future of WebRTC.

WebRTC still nascent
WebRTC is an open-source project that aims to enable real-time peer-to-peer voice and video communications through a browser without the need for plug-ins.

While the potential of WebRTC generated a lot of buzz in the UC industry last year, Franke said that it was too early to tell if WebRTC will be a game-changer. "The industry has yet to adopt WebRTC as a primary solution as it is still not ubiquitous. Even though Google Chrome, Mozilla Firefox and Opera support WebRTC, it can't work on Safari and Internet Explorer browsers."

Despite the less-than-optimistic outlook for WebRTC, InterCall continues to develop WebRTC apps as needed, said Franke. For instance, the company integrated its Reservationless-Plus audio conferencing service with WebRTC-based Google+ Hangouts last year to roll out InterCall for Hangouts service. The service enables firms to connect up to 150 users through Hangouts, regardless of the device or system used to call in.


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