IPsoft already has industry wins under its belt. Enterprises already integrating Amelia into their businesses include the following:
- A global oil and gas company that has trained Amelia to answer invoice queries from its suppliers
- A European bank that has deployed Amelia within its IT function; IPsoft notes that successfully deploying the cognitive agent took only 45 days from project start
- A large U.S.-based media services organization that taught Amelia how to support first line agents in customer service
- A global bank that has successfully tested Amelia's ability to support its network of mortgage brokers by providing guidance on policy details
"The creation of an Accenture Amelia practice will have a significant impact on the emerging market for AI," Phil Fersht, CEO of HfS Research, said in a statement. "Accenture's services capabilities and focus on AI, combined with IPsoft's strong positioning across HfS' Intelligent Automation Continuum, spanning both Autonomics Platforms and Cognitive Computing, promises a new threshold of value for customers."
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