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Accenture aims to accelerate AI adoption

Thor Olavsrud | May 23, 2016
The global services company is creating a new artificial intelligence practice around IPsoft's Amelia cognitive agent, with an initial focus of deploying virtual agent technology for clients in the banking, insurance and travel industries.

IPsoft already has industry wins under its belt. Enterprises already integrating Amelia into their businesses include the following:

  • A global oil and gas company that has trained Amelia to answer invoice queries from its suppliers
  • A European bank that has deployed Amelia within its IT function; IPsoft notes that successfully deploying the cognitive agent took only 45 days from project start
  • A large U.S.-based media services organization that taught Amelia how to support first line agents in customer service
  • A global bank that has successfully tested Amelia's ability to support its network of mortgage brokers by providing guidance on policy details

"The creation of an Accenture Amelia practice will have a significant impact on the emerging market for AI," Phil Fersht, CEO of HfS Research, said in a statement. "Accenture's services capabilities and focus on AI, combined with IPsoft's strong positioning across HfS' Intelligent Automation Continuum, spanning both Autonomics Platforms and Cognitive Computing, promises a new threshold of value for customers."


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