“By building a cross-functional team, companies not only improve the likelihood that all areas of the business are addressed, but also help create buy-in that can drive the overall project’s success,” says Christine Hansen, senior manager, product marketing, Epicor Software Corporation. “All cross-functional teams should include certain key organizational functions such as project management, IT and executive management.”
7. Deploy the ERP one module at a time (not all at once). “For example, implement your accounting applications first, such as your general ledger, payables and receivables,” says Allan Alutalu, a project manager for Fujitsu Consulting. “Once those modules are up and running, implement your other modules, such as HR and payroll. Then implement your satellite modules and other add-ons. Many organizations have failed [in] their ERP implementations by using the big bang approach and attempting to convert all their systems to the ERP all at once – a big, costly mistake.”
8. Don’t skimp on training. “The most critical element of an ERP rollout is the people,” says Curtis Thornhill, CEO, Apt Marketing Solutions. “Create a full plan to train and onboard stakeholders. Ensuring implementation resources remain assigned for the first six weeks is essential to supporting end-users, managing change requests and addressing points of failure. Appreciable support is the most important factor for ensuring successful adoption of a new ERP system.”
“Make a solid investment in training,” says Hansen. “This is another key element to successful ERP deployments and should not be overlooked. If employees are undertrained, they will often fail to take full advantage of the tools they’ve been given, and can become frustrated, abandoning the system and resorting to manual workarounds that drain time and resources and create islands of information,” she explains. Therefore, it’s important to create “a training program that is appropriate to each user’s role within the company, with specific goals and outcomes defined.”
Sign up for CIO Asia eNewsletters.