Agrawal also looks to benefit from "enabling a one customer view" of all the required information, wherein different officials can then see all the necessary information on a "dashboard without having to request for separate reports (from various departments)," she says.
Raring to Go
The performance of a business intelligence solution is very important factor to consider when explaining to stakeholders how a system will actually work. "Make stakeholders understand there is a lag and it takes time for information to be shown. Keep them informed very clearly on data availability and performance," says Purushotaman.
When such steps are not taken, you can end up with a situation where stakeholders decide that the system is too clunky and call for its termination, a situation Agrawal almost found herself in.
When the first tests were being carried out, MIAL users found that information was being fetched in too slow a manner for their liking. In fact, they wanted to close the project on account of this performance level, says Agrawal. But luckily she dodged this particular bullet, and while they are still facing a few performance-related challenges, Agrawal is hopeful that they will move ahead according to plan.
Despite these challenges, there's no denying that Indian enterprises and their CIOs are determined to own the benefits that come with business intelligence. 2013 could be the year of business intelligence.
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