While the number of high-profile failures was about the same this year as last, Krigsman thinks the industry "is waking up to the fact that customers find this situation abhorrent and unacceptable." And many of the major vendors are taking steps to address the problem.
But, "ERP vendors are only one step in a broader ecosystem that includes the customers and the system integrators," Krigsman said. "Ultimately solving the problem requires coordination among these three groups, but certainly the ERP vendors should take strong leadership."
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