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Xerox's outsourcing one year later: layoffs

Patrick Thibodeau | July 11, 2012
About a year ago, Xerox told some 600 employees, many of them engineers, that their jobs were being transferred to an India-based IT services firm. How has that worked out?

Xerox referred any questions about layoff specifics to HCL, but the company said that "as our business needs continue to shift, we count on our partners, like HCL for product engineering, to help us deliver more efficient and effective ways for Xerox to serve the competitive marketplace."

Similar to what the company said at the time of the transition to HCL, Xerox said in a statement that there "are rapid changes playing out in the economy and specifically within the document technology industry: shifts from paper processes to digital; from black and white to color printing; and from standalone sales of printers/copiers to managed print services."

"As result, we're moving even faster to focus our business and investment in these key areas of growth," the Xerox spokesman said. "That means Xerox and our partners need to make the necessary changes to support these changes."

Xerox's workforce at the end of the first quarter of this year was 138,300 globally, with 78,600 in the U.S., a slight decline from the prior year that likely reflects some of the HCL move.

In 2011, Xerox employed 139,700 globally, and 80,500 in the U.S., and in 2010 its overall employment was at 136,500, with 79,900 in the U.S. Xerox's headcount grew dramatically in 2010 when it acquired IT services firm Affiliated Computer Services.



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