How have you changed the culture in IT and Digital to align with your dual CIO/CDO role?
For my team, our transformation to digital has been a tremendous cultural shift. The fact that I am a direct report to the CEO lets them know that we are a true business partner and that IT and Digital does not have to ask permission to innovate. The message that I give them, through one-on-ones and in team meetings, is that we want to be hunters, not farmers. We need our technology organization to be aggressive, know the business and the technology, and know how to bring solutions to the business.
We no longer ask, "What's broken? How can I help you?" Our approach is, "We've looked at this product or service, and here are some things we can do to enhance it." In fact, when I joined the company, we had a business relationship management group, which I redefined as a "business development and relationship management" group, to underscore our approach to develop solutions proactively.
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