ITIL Foundation, which scores candidates with 2 credits, consists of 40 multiple-choice questions. No prerequisites are required to take this examination. It deals with key elements, concepts and terminology associated with ITIL service lifecycle management.
ITIL Intermediate Level, which scores the candidate with 15 or 16 credits, is open to candidates who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two elements: Service Lifecycle examinations: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement as well as Service Capability examinations: Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements.
ITIL Managing Across the Lifecycle (MALC), which scores the candidate with 5 credits, requires the candidate to have passed the ITIL Foundation exam, along with an additional 15 credits from passing ITIL Intermediate exams, giving them a minimum of 17 credits in order to take this exam. This is also the gateway exam to achieve ITIL Expert Level.
ITIL Expert Level requires the candidate to have accumulated 22 credits that have been gained by passing the ITIL Foundation, Intermediate Level and MALC exams.
ITIL Master Qualification requires the candidate to already be ITIL Expert-level qualified. To achieve the ITIL Master Qualification, candidates must "explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments."
When a candidate completes a given level of the ITIL examination, he or she is given the certification and the attributed credits. Each level of certification has its own requirements, all of which include earning a specific number of credits.
ITIL Complementary Qualifications
Fortunately, the ITIL Credit System provides credits for other IT certifications (called ITIL Complementary Qualifications) the applicant has passed, including these:
Problem Analyst, an APMG-International qualification teaches candidates how to prevent problems and incidents from happening. This qualification is worth 1.5 credits.
Lean IT, an APMG-International qualification, teaches candidates how to create a value-oriented, customer-centric culture, while removing waste, inflexibility and variability. This qualification carries 0.5 credits.
ISO/IEC 20000, an APMG-International certificate, enables companies to demonstrate excellence and prove best practice in IT management. It is worth 1.5 credits.
Service Catalogue is an APMG-International certification for those who already have an ITIL Foundation certificate. It teaches applicants how to control demand, publish and track service pricing and cost as well as automate service request management and fulfillment. This qualification is worth 1.5 credits.
IT Service Management Foundation is an EXIN and Tuev-Sued IT Service Management Foundation based on ISO/IEC 20000. It focuses on the core principles, practices and processes of a quality approach to IT Service Management and is worth 1 credit.
Sign up for CIO Asia eNewsletters.