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Universal Credit chief admits poor management on flagship project

Derek du Preez | Sept. 6, 2013
The head of the government's flagship welfare reform project, Universal Credit, has admitted that it has suffered from poor project management in the past.

"We can't underestimate the scale of the challenge. This is a fundamental transformation of the welfare system. It involves rebuilding and merging programmes currently run out of DWP, HMRC and local authorities across the country," said Shiplee.

"It means changing the working practices of these organisations and the thousands of staff working at Jobcentre Plus. It means a complete reordering of how benefit claimants experience the welfare state.

"This is no small reform. But it's a necessary one."

 

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