5. Concern over disruptions during transition
In addition to staffing changes, any switch to new systems will require some adaptation on the part of the customer. That could mean training employees on new systems, or revamping entire business processes.
So it probably makes sense that the most-used managed services are those that have the least effect on employees, or are the easiest to adopt to.
According to the CompTIA report, 72 percent of companies that do use MSPs, use them for backup and disaster recovery, and an additional 21 percent want to add these services.
Security services such as antivirus and spam filtering are in second place, with 68 percent of companies using them, and 24 percent planning to add them.
Storage is third with 64 percent adoption, and 27 percent with plans to adopt.
Sign up for CIO Asia eNewsletters.