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The skinny on 2011

Anushkar Mohinani | April 28, 2011
What Gartner CIO Research thinks this year will be like for IT and IT departments across the region, in brief.

John Roberts, Research Vice President and Distinguished Analyst in Gartner CIO Research, based in Asia/Pacific, shared a few thoughts with Computerworld Singapore, and told us where to look for action in the IT space this year.

What do you see as the three main directions and trends for information technology development in Asia for 2011 and why?
John Roberts: Cloud is top of the hype cycle (peak of inflated expectations)—early adopters will explore the new capabilities.

The convergence of IT with OT (operational technologies) because of the need to optimise processes and get a single view of information needed for critical decisions.

The rise of social computing to support collaboration. Technology is in transition as heavyweight, owner-operated models give way to lightweight, service-based models.

What advice would you give to Asia enterprises relating to the best way to prepare for the IT environment in 2011?
Focus on doing fewer things faster.

Raise IT productivity to have the capacity and skills needed to meet a changing set of strategic needs for your enterprise as it moves through transition.

Determine the business impact metrics required to demonstrate IT’s value and start reporting them now so you can show change through time.

What do you think that 2011 will be remembered for, when we look back at it from 2012?
The rise of context-aware computing.

Which attributes of senior IT executives do you think will be needed most in the coming year 2011 and why?
The ability to position the IT organisation as partners in the business and communicate IT’s contributions to business success while continuing to raise IT’s productivity.

What do you see as the major likely challenges for enterprises relating to 2011 and what dangers do they need to prepare for?
Cloud, information overload.

How do you think 2011 will be different from 2010 relating to management strategy, approaches to IT infrastructure, IT budget spending and business confidence?
Little change.

Where do you see the greatest opportunities for enterprises relating to their overall IT strategy in 2011 and how should they adapt to take advantage of these?
Focus on exploiting IT to improve business processes. Deliver the right information to each person at the right time in the right format to impact decisions.

What country-specific issues do you see confronting Singapore, Malaysia and Hong Kong relating to information and communications technology strategies in 2011?
Most CIOs recognise that IT has to change, and change is always difficult. CIOs are striving to position IT as a partner with the business by demonstrating IT’s value proposition.

How do you think the roles of senior executives (CEOs, CFOs and CIOs) will have changed by the end of 2011 and what will be the drivers for these changes?
CEOs believe that IT can make a greater strategic contribution to their enterprise, but they need CIOs to lead that journey of innovation.

What else would you particularly like to add to our discussion relating to IT and management expectations and anticipated trends/strategies/issues that will dominate in 2011?
There are two major areas of focus for CIOs outside traditional IT. The first is leading business process improvement, where we see about 30 percent of CIOs having this as an additional role, and the second is in managing the integration of information and processes associated with OT. Gartner defines OT as devices, sensors and software used to control or monitor physical assets and processes in real time to maintain system integrity. CIOs have a great opportunity to lead their enterprises by exploiting the rapidly expanding information that flows from the multitude of technologies outside of traditional IT, and often outside the enterprise. By playing this role, they can better enable decisions that optimise business processes and performance—including decisions about new products and services.


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