The business technology project was implemented, but the people were not adequately involved in the planning and deployment.
The project failed to deliver and cost the company a lot of money. The people also did not want to be bothered by the complexity of the new system, as they questioned, ‘what is in it for me?’
He says industry analysts have been highlighting how digital transformation is a journey "where you have to take the people with you".
"There is a real danger in having a focus on the business outcomes and the technology without having an adequate focus on the people," he says.
“The other thing is agility,” he says. “This way, you can quickly adopt and adapt to whatever threats and opportunities come along.”
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