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The benefits of applying product management discipline to IT

Martha Heller | Aug. 11, 2017
At Murphy USA, CIO Greg Davidson has created a "software product mindset" around the company's software development, improving its SDLC.

We started measuring credit card transaction speeds when EMV (the new Europay, MasterCard, and Visa standard for the chip card) was introduced. When the chip cards first rolled out, processing time was 10-15 seconds. We are implementing a fast chip that will get us down to three seconds.


What advice do you have for CIOs who want to establish product teams vs. traditional applications teams?

If you lack software product company background yourself, then I would look for people who have it. I don't think someone with a classic IT application development background can lead the product group. 

I would also train some people in software configuration management, including automated deployments, since the goal is one seamless delivery mechanism. Adding DevOps talent is also key, especially for companies that are deploying to hyper-convergent and cloud platforms. Once you have some software product professionals on your team and deliver quick wins, you can start to drive the new SDLC across all of your applications groups.


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