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Telstra Global supports Manila BPO

Veronica C. Silva | May 16, 2013
Telstra’s business unit will provide a call centre platform and other services to support BPO’s expansion.

Australia's Telstra Global said it has recently won a contract to provide a call centre platform to a business process outsourcing (BPO) company that is currently in expansion mode.

Telstra Global said it is providing Offshore Business Processing (OBP) a scalable call centre platform, and data and network capabilities to support the BPO's offshore operations.

Telstra Global, a business unit of telco operator Telstra that is focused on delivering managed network services and international data, voice and satellite services, said OBP will use Telstra Global's virtual contact centre (VCC) platform. The solution has advanced inbound and outbound features that are capable of supporting OBP's expansion in the Philippines.

Australia-based OBP provides offshore back office outsourcing solutions to clients in a wide range of industries. Last January, it opened its Manila office to support its Australia clients' needs for call centre support, and data entry and IT services.

OBP said it is poised for growth in the Philippines and needed a streamlined and reliable solution that is capable of supporting its expansion plans.

Rapid growth

"Our expansion into the Philippines shows how our company is rapidly growing.  With Telstra Global's reputation for quality and its history of success in this region, we are confident it will enable our business to capitalise on immediate business opportunities and beyond," said Maryann Farrugia, sales director, OBP.

Telstra Global's strengths include advanced IP backbone global networks in the Asia Pacific region and a portfolio of solutions geared for companies such as OBP that have operations in the region.

The VCC platform can scale to support OBP's expansion plans even without paying for upgrades, said Telstra Global.

"Telstra Global prides itself on providing small and medium businesses with enterprise grade solutions that allow for the business elasticity they need to adapt to market change which ultimately enables them to compete on a domestic and global stage," said Nathan Bell, director for Portfolio and Marketing, Telstra Global.

The VCC is a global cloud platform that can be integrated with OBP's existing technologies. This allows OBP to save up on operations cost while still enjoying some of the latest call centre features, such as multimedia agent queuing and campaigns, real-time reporting across several devices, and rapid disaster recovery.

"Our knowledge and experience in the Asian region allows us to support organisations such as OBP, an Australian company that is looking to expand overseas, to unlock new opportunities and we are excited to be a part of OBP's journey," added Bell. 


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