Table 5: Technology priorities, by country.
Last year, Business Intelligence/Analytics took the top position for technology priorities. However, mobility / wireless has moved up to be the top priority for China, India and Thailand, while others focus on system enhancements, process optimisation, and continuity planning. The rise of mobility/wireless is understandable, given that BYOD and consumerisation of IT have already been accepted as a irrefutable trend in the enterprise space.
CXOs are also paying greater attention to virtualisation, probably as a way to reduce costs and to maximise investments. Cost management features highly in The Philippines, Singapore and Thailand, while China and India seem to be in their investing stage to get up to speed with mobility and business intelligence.
Comparing the findings from the past three years, it is evident that the increasing complexity of the business environment remains consistently as the top key concern of CXOs, followed by difficulty they face in achieving IT integration. It seems there is cohesiveness at the executive levels, since none of the top five concerns is about a lack of executive teamwork and sharing of responsibility, except for China, Indonesia and Malaysia, which recorded 41.2, 42.4 and 45.8 percent respectively on the lack thereof. Again, these countries could be experiencing growing pains before they reach the maturity level of Singapore (28.6 percent) or the status of the revitalised outsourcing industry of India (28.2 percent, the lowest).
Table 6: Five biggest concerns on enterprise roles.
Despite the rapid pace of change in the IT field, CXOs would do well to maintain their bearing on the constantly churning IT landscape. Much of the impact has been brought about by disruptive trends such as BYOD and the rise of Big Data, but CXOs can and will find ways to leverage technology to keep abreast of development, in order to steer the ship ahead.
Table 7: Benefits from IT on overall business.
Table 7 shows an interesting nugget: CXOs felt they have achieved significant reductions in costs first, followed by business innovation, and creation of competitive advantage. That cost control and cost management should be the prudent way for this difficult year of the dragon need no further elaboration, given the upheavals experienced by the world economies in 2011. Still, there is hope that next year will be a time for senior management to see real business innovation, just when world economy is expected to pick up again after years of dismal growth, if there is any at all.
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