The emergence of disruptive technologies has also paved way for digital threats.
For Alipao, it is important to first identify the threats before taking action. Marwah, on the other hand, said changing the business mindset is one the threats that he faced. To address this, it is important to understand the problems and performances of each unit in the company to implement the right solution, he explained.
Meanwhile, Duminy said that shadow IT is one of the digital threats faced by CIOs. To overcome this, IT leaders must improve communication with the team and lay out the priorities to them to support the business, he advised.
However, Alipao said that shadow IT provides some benefits to her team. "Shadow IT is a reality. In my industry or in my organisation, I have so many subsidiaries and it's hard to really police everything so I go back to defining my core competency and then identifying the things I want to manage. We are allowing it to some extent but if it's going to touch the enterprise data, we do not allow it," added Alipao.
On how to become a digital disruptor, Duminy said that a business must innovate. To do so, "businesses need to be ready to take risks, and this requires having a governance model." The governance model includes the budget and the IT projects that will be implemented.
Marwah, on the other hand, regards customer feedbacks and security factors as key priorities in order to become a digital disruptor.
For Alipao, becoming a digital disruptor requires a businesses to assess the capability of the organisation to adopt innovative technologies. "It's about always being ready for the next wave and figuring out the relevant technologies that we can adopt."
Leading the DX journey
In the second panel discussion, IT leaders weighed in on the meaning of DX in their organisations and the role of every employee in this journey.
In CSB, Singson Que said that DX is a strategy for IT leaders to use 3rd Platform technologies in the organisation. "Digital transformation is changing the way we do things digitally, so this means adopting the trends of the industry that aligns to the business strategy of the organisation," he said.
For Joey Abel, global IT director of Vestas Services Philippines, and Frank Vibar, CISO of United Laboratories, DX helps to improve the customer experience.
"This improvement in customer experience happens both internally and externally. Internally means using technology like cloud, mobile, [and] social to enhance the way our employees work, providing them tools to help them deliver results. The external portion is allowing our consumers better access to our products, and providing them with different channels to get our products and services," said Vibar.
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