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Surmounting digital disruption through 3rd Platform technologies

Adrian M. Reodique | March 2, 2016
C-suite leaders from various industries in the Philippines gathered for the first leg of the CXO-CIO Conference 2016 to discuss how their organisations can lead digital transformation to scale.

The GCP will also enable government agencies to share resources, eliminate work duplication, collaborate on projects and tasks, exchange knowledge and experience, and save the money of Filipinos.

Venturing into digital space

Advanced technological tools are reshaping the operations of businesses across the verticals. According to Mauch Franco, CIO of Shakey's Pizza, technology has evolved from a business enabler into a business essential.

With this in mind, Shakey's Pizza is leveraging 3rd Platform technologies to overcome hypercompetition in the food and beverage (F&B) industry and improve its customer experience.

On cloud, the company deployed a hosted solution that could provide a scalable, reliable, and secure service.   The company also deployed advanced analytics to replace 22 existing standalone systems; and integrate its core financial, procurement, inventory and warehouse management, reservation and table management, recipe and kitchen management, and point-of-sale (POS) and loyalty management.

"We've ensured that the solutions deployed are well-integrated. For example, if we create pizza under kitchen management with the configuration of recipe manage list, we are aware of the ingredients that are being consumed on a third product basis; this actually deducts the inventory. Your office can actually do automated procurement since it can monitor the inventory levels at the stores on a real-time basis," explained Franco. The analytics tool can also help improve the quality of data, as well as, the data warehouse of the company.

In terms of mobility, Franco said they will be using tablets and mobile phones for remote access of systems.

On the social front, the company is active on major social network platforms such as Facebook, Twitter, and Instagram.

As Shakey's Pizza ventures into the digital space and go paperless, Franco assured that there will be a drastic change  in how the company will operate - through maximising the use of 3rd Platform technologies - to improve customer-experience.

"To survive obsolescence and hypercompetition, it is imperative to maintain a culture of transformation and innovation. Focus on creating value for our customers, and everything else will follow. Leveraging on technology is a business essential and technology is now a magic formula. It is only as good as the people behind the execution, so let's take care and maintain good people," expounded Franco. 

Understanding the role of the CIIO

In 2014, LinkedIn released a blog post discussing the top 10 most popular job roles that had increased demands from 2008 to 2013. iOS developers topped the list, with 89 people having the title in 2008 to 12,634 in 2013. Other tech roles included in the list are Android developers, social media interns, data scientists, UI/UX designers, big data architects, cloud service specialists, and digital marketing specialists.


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